CANCELLATION & RETURNS POLICY
Customer satisfaction is the company's No.1 priority. We try to ensure that each customer has a seamless experience on each transaction. However, if due to unforeseen circumstances you are not happy with the product then the following terms apply for a mutually consented resolution of the situation. If an item you ordered from sahnifabrics.com does not meet your expectations, please do write to us and we would be happy to assist you.
- You can cancel an order until it has not been shipped out of our Warehouse which is notified through an Email/WhatsApp within 24 hours from placing an order. This includes items purchased on sale also. Any amount paid shall be credited back into the original mode of payment and in case of cash of delivery no amount is to be refunded.
- You can modify the shipping address of your order before we have processed (packed) it, by calling us on our customer care number +91-8882286623.
- If you had selected Cash on Delivery at the time of placing order, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.
We, at sahnifabrics.com are dedicated to offering you the best quality products. However, there is a remote possibility that while processing orders, minor errors might occur. We take stringent measures to ensure that the items delivered to you are in good condition. Please note that returns / exchanges are not available in cases of fabrics Since we cut a specific length of fabric as per your order, so exchange/return in that case shall not be possible for us.
Returns can be only in case of genuine defects and as long as the product is unused and not washed and OR:
- The item may be damaged during transit.
- There is a manufacturing defect in the product.
- An incorrect item was shipped to you.
The following policy terms will apply in each of the above cases:
In case you receive a damaged item, please write to us at email@example.com within 48 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself.
- If there is a return pick up for the damaged/incorrect product, please handover with proper packaging at the time of return pick up (if arranged). Replacement product will be delivered once returned product is picked (if arranged).
- If the originally ordered item is no longer in stock then we will request you to choose an alternate item and ship the same to you.
Important & Helpful Guidelines on Returns:
* Please share the correct images of the product received while registering the complaint. Our team does a quality check when returned product is received, if the image given while registering the complaint and the actual return product received by us does not match, request for credit or replacement or refund shall not be entertained under such circumstances.
* Please do not courier back an item to us without prior consultation with our customer relations team. It is critical that we verify the legitimacy of the claim. Requests for credit or replacement or refund shall not be entertained under such circumstances.
* Please be as specific as possible when describing the problem, as all returned items are examined for defects/variations.
* Please return your items using registered post/courier as advised in our return authorization mail. The shipping costs of sending the products back are to be borne by the customer unless an exception to this is agreed upon.
* The product should be unwashed, unused, unstitched and in an undamaged condition.
Reverse Pick Up Policy
- Please mention your order number in the subject line to help us quickly process your returns/exchanges.
- Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and is in a saleable condition.
- We request you to maintain the original packaging of the items to be returned.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- The items for reverse pick up will be picked up within 3-4 business days from the date of request.
- After the receipt of item(s), your request for credit code/returns/exchanges would be processed.
- In the case of refunds, banks normally take 7-10 business days to process a refund once it has been initiated from our end. Customer's corresponding banks may take 2-3 business days to post these to the customer's accounts. Customers can check these credits in their next credit card statement / bank statement.
- Refunds will be issued at the sole discretion of the company.
- In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
Please Note: -
- Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us.
- We do not offer reverse pick facility outside India.
For Credit Card/Debit Card/Net banking or Paypal Transactions:
As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
For COD (Cash on Delivery) Transactions:
Refunds can only happen via E-Voucher/Credit coupon/Bank Transfer. Cash Refunds are not allowed for COD orders since we cannot deliver cash through couriers.
No refunds will be given in the following cases:
- In case of minor design and colour variations. With handloom products there will always be some variation between products.
- Incorrect or outdated delivery address.
- Products returned in a used or damaged condition or wrong products sent back.
- Fabrics measuring less than 2 metres.
- Individual Products with value less than Rs. 300.
- Precut / heavily discounted fabrics.
- Shipping Charge and reverse pick up arranged
Note: Refunds will only be made after we have received the returned shipment.
In case certain products are reported out of stock after an order has been placed, customers will be requested to select alternate or similar items. If none of the alternate options are accepted by a customer, the company shall promptly issue a refund against the non-deliverable products.
Color & Description Disclaimer
The details of the products or product specifications (weight, colour, quantity, size, etc.) quoted with the product displays are only approximate values. These are non-standardized products and hence a slight variation can be expected in the actual product.
If you still have any query about our Returns & Exchange policy kindly drop us an email at firstname.lastname@example.org, we will reply you within 1-2 working days.